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Home | FAQ and Info
Welcome to styleshomefurniture.com!
Our mission is simple, to provide you with great furniture
at affordable prices that can be delivered anywhere in the
contiguous US in 1-3 weeks.
Company and Contact Information:
Styles Home Furniture
9002 Hornby Ave.
Whittier, CA 90603
- Phone: (562) 261-5274
- Fax: (562) 261-5655.
Frequently Asked Questions:
When does my credit card get charged?
How much is shipping?
Do you have a store?
How do I pay by check?
How will my furniture ship?
Can I get an inside delivery?
What is White Glove Delivery?
Can you ship to APO / FPO addresses?
What Is Your Warranty/Guarantee Policy?
Who Handles Customer Service?
What if My Shipment Arrives Damaged?
What is the Cancellation Policy?
What is the Return Policy?
Can you customize the furniture?
Are finish colors accurate?
When
does my credit card get charged?
Your credit card will get charged 24-72 hours after you
place your order. We have a "Pre-pay" policy to
protect ourselves from fraudulent orders.
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How
much is shipping?
To calculate shipping, add the items to your cart and press
"checkout". Enter your address information and
press "continue", you will see the shipping calculation
before payment information is entered. Calculated shipping
is only to the 48 contiguous states.
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Do
you have a store?
We do not have a physical store front, selling online is
a more efficient business model that allows us to offer
a much larger selection and better prices than most retail
stores.
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How
do I pay by check?
To pay by check, simply add the items you want to purchase
into our online shopping cart. Click the "Check Out"
button and type in your name and address. Then click on
the "Continue" button. Simply print out the next
web page and mail it to us at the address above. Be sure
your total reflects the shipping charges and the address
you want the shipment to go to. Printing this in "Landscape"
mode on your printer usually gives the best results.
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How
will my furniture ship?...
UPS Deliveries
When possible, your package will ship via UPS; doorstep
service is usually available. UPS will not notify you prior
to delivery.
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Truck Deliveries
Common carrier truck deliveries are performed by a trucking
company contracted by our suppliers. This service is a "Tailgate
Delivery"; the driver will move the items to the back
of the truck. At that point you will need someone to move
them into your building or residence.
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If you ordered a heavy/bulky
item, make sure you have someone who can help with this.
Deliveries are to ground floors only. A signature is required
at the time of delivery. Common carrier deliveries are only
performed Monday through Friday. An appointment by telephone
is usually scheduled by the freight company, however it
is not guaranteed. Inside delivery can be arranged, please
call for details.
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Can
I get an inside delivery?
Yes, for an additional fee we can arrange an inside delivery
for a fee typically around $80, but it depends on your situation
and is evaluated on a case by case basis. See also White
Glove Delivery below.
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What is White Glove Delivery?
White Glove Delivery provides in-home delivery and light assembly
of most furniture and related items as well as removal of all
packaging materials. Not all items ship White Glove, the items
that do are clearly marked and many times have a minimum purchase
requirement.
- Your item(s) will be transported to a local delivery
agent via a line-haul carrier.
- The local delivery agent will thoroughly inspect the
items to assure that they are in deliverable condition.
- The local delivery agent will call you to schedule a
delivery appointment: Deliveries are made between the hours
of 8 AM to 5 PM, Monday through Friday and will be scheduled
as a 4 hour window.
- Upon delivery please inspect the item(s). You will be
required to sign a Proof of Delivery receipt. Please note
any damage on this receipt or, if refusing a delivery due
to damage please note refused due to damage on the receipt.
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Please inspect the merchandise
thoroughly prior to the delivery agent's departure.
The delivery company will exercise due care at all times
while on the property or in the residence of the member,
leaving no debris or packaging materials behind.
- White Glove Delivery Service is available in most
areas within the Continental US. Additional delivery fees
are required if you are located outside of a regular delivery
service area. If you are located outside of the regular
delivery service area you will be notified by email of additional
delivery charges before your order is shipped.
- Extraordinary delivery conditions may require an
additional fee to be paid.
- Delivery is not available to Alaska or Hawaii.
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Can
you ship to APO / FPO addresses?
Sorry we cannot ship to APO / FPO addresses. Our cartons are
too large. You may want to ship to a friend or relative who
can then forward your shipment.
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What
Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty.
Please contact us for help with warranty issues for products
you purchased through our company. We strive to carry quality
furniture that will very rarely require utilization of the
manufacturer's warranty.
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Who
Handles Customer Service?
We strive to carry quality brands and deliver your new furniture
in perfect condition. If you need service on furniture,
we will do everything we can to help you. The manufacturer
usually handles part replacements, etc. There will be a
note in the literature that comes with your new furniture
that will direct you who to call in the event that service
or replacement is needed. If this information is not available,
please contact us for assistance. We will do everything
we can to make sure you are satisfied.
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What
if My Shipment Arrives Damaged?
In the rare situation that you experience damage in your
shipment, please be sure to note it on the delivery paperwork
you sign and contact us as soon as possible. If the carton
is obviously severely damaged, please refuse the shipment
from the freight company. We will arrange for a replacement
or replacement parts to be rushed out. We will take the
quickest route to remedy the situation. In the event a replacement
is delivered to you before original shipment is returned,
you are responsible for cooperating with the return of the
item. Failure to return the damaged item will cause us to
charge your credit card for the non-returned item.
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What
is the Cancellation Policy?
If we are able to cancel your order before it is produced
and/or shipped, there is not a charge for the cancellation.
If the product has been shipped, you will be responsible
for all inbound and outbound shipping charges. These charges
will be deducted from your refund.
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Cancellations or returns
must be authorized in advance.
Please contact us and we will assess the situation.
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What
is the Return Policy?
Generally on all items the return policy is that you are responsible
for round trip freight if the furniture has already been shipped/produced.
Please contact us and we will assess your situation. A 20% re-stocking
fee is also deducted from your refund. Please be careful when
ordering your furniture and let us know if we can be of assistance
in selecting the right furniture for your situation. Always
measure the space you are placing the furniture. Sorry we cannot
accept returns for assembled merchandise. Any returns must be
in their original packaging. Items will not be authorized for
return after 15 days from the delivery date. Your credit card
will be refunded once the manufacturer receives the returned
item.
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Can
you customize the furniture?
No. We cannot get any of our furniture customized. If you
need custom furniture, please contact us so we can direct
you to the correct person.
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Are
finish colors accurate?
We do our best to accurately show the finish colors of each
piece we carry, however colors can vary by personal perceptions,
monitor type and age, video card differences and printing
variations.
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